Where does Marselous.com ship to?
We ship globally! Wherever you are, Marselous brings the universe closer to you. Delivery times may vary depending on your location, but we strive to get your products to you as quickly as possible.
How long does shipping take?
Shipping times vary based on the destination and processing times from our suppliers. Generally, it takes between 10-20 business days for orders to arrive. Tracking information will be provided once your order is shipped.
What is the return policy?
We want you to be thrilled with your purchase! If you're not satisfied, you can return most items within 30 days of delivery. Please note that returned items must be in their original condition. For further details, see our Returns Policy.
Are there any customs fees?
Depending on your location, customs fees may apply. We recommend checking with your local customs office for additional details. Marselous is not responsible for these charges, which are the customer’s responsibility.
Can I track my order?
Absolutely! Once your order is processed and shipped, you'll receive a tracking number. You can use this number to check your package’s status through our website or directly with the shipping carrier.
What if my order arrives damaged?
If your item arrives damaged, please contact us within 7 days of receiving the order. We’ll work with you to resolve the issue, which may include sending a replacement or issuing a refund.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, MasterCard, and American Express, as well as PayPal for a secure and convenient checkout experience.
How do I contact Marselous support?
Our customer support team is here to help! You can reach us via the Contact Us page, or send an email to reachout@marselous.com. We aim to respond within 24-48 hours.
Do you offer discounts or promotions?
Yes! Be sure to subscribe to our newsletter for exclusive offers, seasonal sales, and updates on the latest space-themed products.
Is my personal information safe?
Yes, your privacy is important to us. We use secure encryption technology to protect your data. For more information, please read our Privacy Policy.